Return Policy

At Quick Pub, we strive to provide exceptional service and ensure your satisfaction with every stage of the publishing process. Given the unique nature of our offerings—primarily service-based projects tailored to individual author needs—our return policy is designed to address the distinct considerations of service delivery and book purchases.

Service-Based Return Policy

Due to the personalized nature of our services, which include editing, ghostwriting, formatting, and consultations, we do not offer refunds once work has commenced or been completed. These services involve extensive time and resources dedicated specifically to your project, making them non-refundable.

Resolution Commitment

: If you have concerns or believe that the service provided does not meet the outlined specifications or standards, we encourage you to contact our team at

[email protected]

or call

267-907-8348

. We will review your feedback and, at our discretion, offer service adjustments or revisions to meet your expectations.

Hardcopy Book Purchases

Quick Pub facilitates the purchase of hardcopy books by acting as an intermediary between you and our printing partners. As such, while we aim to ensure a seamless ordering process, the production and shipment are handled by third-party print providers. Below are the specifics of our return policy for hardcopy books:

Eligible Returns

:

Damaged or Defective Copies: If your book arrives damaged or defective, we will accept a return request within 14 days of receipt. You will need to provide detailed photos and a description of the damage. Once verified, we will coordinate with the printer to issue a replacement or refund.Incorrect Orders: In cases where you receive the wrong book or incorrect order details, contact us promptly, and we will work with the printer to resolve the issue.

Non-Eligible Returns

:

Change of Mind: Returns will not be accepted for hardcopy books if you simply change your mind or decide that you no longer want the book.Dissatisfaction with Content: We cannot accept returns for books based on subjective reasons such as not liking the content or personal preferences. Since hardcopy books are printed and shipped directly from the printing partner to you, Quick Pub has limited control over the return logistics.

Return Process

:
To initiate a return for a damaged or incorrect hardcopy book, please email

[email protected]

with your order number, detailed description, and accompanying photos. Once your request is reviewed and approved, we will provide instructions on how to proceed. Any refunds or replacements will be processed in coordination with our printing partner.

Shipping and Handling Fees: Please note that shipping and handling fees are non-refundable. If a return is accepted, any refunds will cover the cost of the book only.

Limitations and Responsibility

Since Quick Pub acts as a facilitator for book printing and does not handle the physical production or shipping, we bear limited responsibility for issues that occur after the order is placed with the printing partner. We will make reasonable efforts to assist with your concerns and liaise with the printer, but we are not liable for delays, lost shipments, or printing quality outside the standard provided by our partners.

Non-Refundable Situations

Completed or partially completed service work.Change of mind or dissatisfaction after service commencement.Approved and accepted service deliverables.

Additional Information and Modifications

Quick Pub reserves the right to update or modify this return policy at any time without prior notice. Changes will be effective upon posting to our website. We encourage clients to review this policy periodically to stay informed about updates.

For further questions or more detailed information, please contact us at

[email protected]

or call

267-907-8348

.